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CannServe Standard
Course by: CannServe
Course Description
To acquire the CannServe Certification, you will need to complete the training program and get a grade of 80% or higher on the final exam. You will have a maximum of two exam attempts. CannServe Standard Certification is one of the AGCO Board-approved training programs for legally authorized alcohol retailers in Ontario. Ontario law requires that all employees who are involved with the direct sale of retail alcohol must complete an approved training program such as CannServe before they can sell alcohol in a retail environment.
Why Choose This Alcohol Training?
Why Choose This Alcohol Training?
- Required by the Alcohol and Gaming Commission of Ontario
- Cannot work in retail alcohol sales without a certification
- Provides critical information required to excel in the retail alcohol sector
What’s Included in this Training:
- Overview of the Liquor Regulatory Framework
- Advertising and promotion guidelines
- Compliance requirements and responsible sale guidelines for retail stores and staff
- Identifying Intoxicated Customers
- Responsible use and sales practices
Who Should Take This Course?
- New grads or other job seekers who are interested in beginning a career in retail alcohol sales
- Experienced retail professionals who want to transfer to an exciting new sector
- Individuals who want to start their career in alcohol retail before pursuing related leadership opportunities
Course Features
Language:
English
Certification:
Yes
Digital Badge:
Yes
Course Length:
2 hours
Course Outline
Module 1: Liquor Regulatory Framework
- Introduction to Liquor Regulatory Framework
- Roles and Responsibilities of the AGCO
- Regulations under the LLCA
- Non-Compliance
Module 2: Permissible Activities under Retail License Types
- Descriptions of Permissible Activities under Retail License Types
- Authorized Actions under Retail License Types
- Online Sales
- Ontario Sampling Guidelines
- Delivery
- Storage of Alcohol
- Advertising and Promotion Guidelines
- Display and Shelf Space Requirements
Module 3: Best Practices for the Responsible Sale of Alcohol
- Selling Alcohol Responsibly
- Refusing the Sale of Alcohol
- Age Restriction Compliance
- Second Party Purchasers
- Identifying Intoxicated Customers
Frequently Asked Questions (FAQs)
Is there a minimum age requirement?
There is no minimum age requirement on who can receive a CannServe certificate, however, you must be 18 or older to work in retail alcohol sales and 19 or older to purchase alcohol in a retail setting.
What languages is the course available in?
Learners can choose between English and French at the beginning of the course. Please complete the course in the language that was initially selected. Switching back and forth between languages will reset course progress.
What are the available payment options?
Learners may choose to pay for this course using Visa, MasterCard, or American Express.
How long does the CannServe Standard course take to complete?
CannServe Standard takes between 2 and 3 hours to complete, depending on your pace. You can complete the course at your own pace, all at once or over multiple sessions.
Can I work as a bartender after completing CannServe Standard?
No. Completing CannServe Standard certifies you to work in grocery, convenience and retail alcohol sales. The AGCO requires a different certification called Smart Serve for individuals who want to serve alcohol to patrons as bartenders.
Is a digital certificate included on successful completion of the CannServe Standard course?
Yes. You will receive a digital badge and a certificate on successful completion of the CannServe course.
What score is required to pass the CannServe Standard exam, and what happens if I don't pass on my first attempt?
You must score 80% or higher on the final exam to pass the course. If you do not pass on your first attempt, reach out to our help team and we will grant you one more attempt. If you have failed the exam twice (with a score of less than 80%), you must retake the entire course. Please contact us for a rewrite discount.
What can I do with my CannServe Standard certification?
After completing your certification, you can apply to work in a retail alcohol store. We also recommend that you add this credential onto your resume.
Will my CannServe Standard certification expire?
Yes. The CannServe Standard certification is valid for five years from the date of completion.
What happens when a certificate expires?
You can purchase the recertification course and get certified.
What is the cost of recertification?
If you were previously certified, the recertification costs $14.95.
Is this course approved by the AGCO?
Yes. CannServe Standard is formally approved by the AGCO.
There is no minimum age requirement on who can receive a CannServe certificate, however, you must be 18 or older to work in retail alcohol sales and 19 or older to purchase alcohol in a retail setting.
What languages is the course available in?
Learners can choose between English and French at the beginning of the course. Please complete the course in the language that was initially selected. Switching back and forth between languages will reset course progress.
What are the available payment options?
Learners may choose to pay for this course using Visa, MasterCard, or American Express.
How long does the CannServe Standard course take to complete?
CannServe Standard takes between 2 and 3 hours to complete, depending on your pace. You can complete the course at your own pace, all at once or over multiple sessions.
Can I work as a bartender after completing CannServe Standard?
No. Completing CannServe Standard certifies you to work in grocery, convenience and retail alcohol sales. The AGCO requires a different certification called Smart Serve for individuals who want to serve alcohol to patrons as bartenders.
Is a digital certificate included on successful completion of the CannServe Standard course?
Yes. You will receive a digital badge and a certificate on successful completion of the CannServe course.
What score is required to pass the CannServe Standard exam, and what happens if I don't pass on my first attempt?
You must score 80% or higher on the final exam to pass the course. If you do not pass on your first attempt, reach out to our help team and we will grant you one more attempt. If you have failed the exam twice (with a score of less than 80%), you must retake the entire course. Please contact us for a rewrite discount.
What can I do with my CannServe Standard certification?
After completing your certification, you can apply to work in a retail alcohol store. We also recommend that you add this credential onto your resume.
Will my CannServe Standard certification expire?
Yes. The CannServe Standard certification is valid for five years from the date of completion.
What happens when a certificate expires?
You can purchase the recertification course and get certified.
What is the cost of recertification?
If you were previously certified, the recertification costs $14.95.
Is this course approved by the AGCO?
Yes. CannServe Standard is formally approved by the AGCO.